Oct 07, 2015
As customers, we all share some common and very basic needs when dealing with sales or service staff. To stay ahead of competitors, it is in the vendor's best interest to persuade their customers to purchase from them rather than another. Below are some characteristics that customers may look for in order to help them make that choice.
Friendliness
We want to feel welcomed and the staff member demonstrates a strong willingness to help. What we don’t want to encounter is someone who is indifferent and couldn’t be bothered with us.
Understanding
We want someone who wants to understand and appreciate our particular needs and circumstances. We don’t want someone who isn’t willing to listen shows no empathy.
Fairness
We want someone who treats us equally and in a reasonable manner when there is an issue, no matter what our circumstances may be. This will go a long way to keeping our business.
Competence
We want someone with the knowledge, skills, and attitude to quickly and efficiently take care of our needs. We don’t want to be given inaccurate information and poor advice which may not result in a good decision.
To learn more, take a look at New Horizons' Customer Service Training!
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