In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness.
The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.
PLEASE NOTE: a person will not suddenly become assertive from attending this course if they have not learned some fundamentals in their growing process. It will give them the tools to start developing this behaviour and will need to be practiced.
Target Audience:
This workshop is for everyone who wants to understand assertive behaviour and how it can increase your personal power, effectiveness and self-confidence.
People who have recently benefited from attending this workshop include: IT Managers, Office Managers, Project Managers, Business Analysts, Quality Assurance Managers, Operations Managers, Training Officers, Clerical Officers, Executive Assistants & Office Administrators.
Key Participant Benefits:
Helps participants understand how personal values affect our behaviour and to how to develop empowering beliefs and attitudes to create the behavioural change necessary to be an assertive communicator
Positions the differences between assertive, non-assertive and aggressive behaviour and helps participants identify what prompts them to behave these ways
Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
Learn to make assertive statements and requests
Say "no" without feeling guilty and without giving offence
Deal effectively with criticism (feedback) both given and received
Key Business Benefits
Increases satisfaction and reduces resentment as people feel empowered to speak up
Consequent lift in productivity through more effective communications
Increases staff retention by diffusing negativity quickly
At Course Completion:
The aim of this course is for each student to be able to:
Understand the differences between assertive, non-assertive and aggressive behaviour
Understand how our values affect our behaviour
Know how to develop empowering beliefs and attitudes
Make assertive statements and requests
Say "no" without feeling guilty and without giving offence
