In this course, you will learn how to develop effective communications skills that build positive interactions with others. The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager) and external communications (to customer, to vendor) as well as examining the elements of organisational culture.
The course builds on Assertiveness techniques and helps you understand the impact of your tone, body language and content and the tools and techniques necessary to refine your communication in the different contexts mentioned above.
Target Audience:
The course is of benefit to a wide audience. It presupposes that a person understands the concept of assertiveness and can assert themselves. Any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation will benefit.
Key Participant Benefits:
Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
Includes strategies to help participants accomplish greater finesse in relationships through communication
Allows time for practice and insight
Key Business Benefits
Minimises friction caused by miscommunication or lack of empathy
Consequent increase in respect and motivation for the communicator
Consequent lift in productivity through more effective communications
At Course Completion:
Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to:
Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication
Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships
Use paraphrasing effectively and provide positive and constructive feedback in a business setting
Identify the types of ineffective supervisors and use different techniques to deal with them
Identify the guidelines for communicating with colleagues, take appropriate steps to apologise to a subordinate, and use appropriate tactics to refuse a subordinate’s request diplomatically
Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor
Determine the nature of an organisation’s culture and use the cultural network to your advantage
