The New Horizons Managing Performance Program teaches participants the basics of creating a performance plan and the appraisal process. Participants will learn how to conduct a performance-planning meeting, document the performance plan, provide positive and constructive feedback, coach employees during the appraisal period, appraise employee's performance, conduct an appraisal discussion, and document an appraisal. Program activities also cover communicating to performance problems to employees, making performance improvements, conducting a status meeting, and documenting ongoing communication. Participants will also learn how to respond to a defensive employee, resolve conflict in an appraisal discussion, and understand the laws governing the appraisal process to reduce the risk of legal challenge. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.
Target Audience:
This course is perfect for anyone who is in a middle leadership or management position within an organisation or those about to be promoted to such a position and who has to perform appraisals on their subordinate staff.
Key Participant Benefits:
Provides strategies to create positive and constructive performance appraisal outcomes for managers/leaders of staff
Improves participants’ interpersonal skills to increase mutual benefit from the appraisal process and create a supportive environment
Provides steps to create effective performance plans for increasing a subordinate’s performance and attainment of goals in the interim period between appraisals
Creates a constructive framework on which to bring about improvements where performance is below expectation
Both the subordinate and the Appraiser work to the same expectations and there are no “nasty suprises”
Key Business Benefits
A fair and measurable system is established, so that perceptions of bias and favouritism are minimised
A system is established that works the same way for both the Appraiser and the subordinate being appraised. This creates a unified approach which has credibility across all levels of the hierarchy
Individual, team and departmental goals are aligned with the business strategic plan and constant monitoring and improvement assist in the attainment of these goals via a clearly established system
Measurable, recorded and mutually established goals create impetus and a greater propensity for success
At Course Completion:
After completing this course, students will be able to:
Develop strategies to create better performance appraisal outcomes of staff
Create effective performance plans for increasing a subordinates performance and attainment of goals in the interim period between appraisals
