Team Leadership

		Book a course:
		State:	Choose a state... NSW VIC QLD WA	Date: What is OLL?
		City:		Time:
		Price:

Duration: 1 Day Overview: The New Horizons Team Leadership Program teaches participants how to be an effective team leader. You learn how to communicate effectively, adapt to various personality styles and overcome common problems. Further, you will work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the sources of team conflict and employ different conflict resolution strategies. Program activities also cover avoiding the negative consequences of conflict, maximising real benefits, reaching consensus, and making positive contributions to team decisions. Target Audience: This course is perfect for anyone who is in a team-leader or Supervisor role and has had no formal training or who is about to be promoted to such a position. Key Participant Benefits: Helps create better team performance through feedback Assists in motivation and influence through increased people skills East to follow steps to deal with difficult situations arising in a team environment Key Business Benefits Minimises friction caused by miscommunication or lack of empathy Lifts productivity through more effective communications, empathy and respect Creates stronger leadership and accountability at front-line level At Course Completion: Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to become: More confident and comfortable in your role More able to get the best out of people More adept as a communicator Better able to deal with conflicts and challenges Outline: Expand All Lesson 1: Understanding team fundamentals Team fundamentals Organizing a team Identifying the importance of a team member Differentiating between types of teams Identifying team categories Identifying a team life cycle and its size Team member roles Identifying the responsibilities of a team member Making a decision Planning and monitoring team effectiveness Identifying the stages of team building Team goals Identifying an effective team goal Identifying the effect of hidden agendas Giving and receiving feedback Giving positive reinforcement Understanding team inefficiency Working together Identifying the effects of personality Understanding communication breakdowns Identifying a need for conflict Resolving conflict in a team Lesson 2: Communicating in teams Team communication Using open communication Communicating in a team Elements of communication Understanding verbal communication Using powerful language Supportive, effective communication Communicating supportively Communicating effectively Lesson 3: Nonverbal communication and active listening Nonverbal communication Understanding nonverbal cues Identifying types of nonverbal cues Meshing verbal communication and nonverbal cues Using positive nonverbal cues Active listening Identifying benefits of active listening Identifying listening pitfalls Becoming an active listener Response to input Identifying guidelines for response to input Responding to input Lesson 4: Conflict Identifying conflict Identifying conflict in a team Identifying the causes of and need for conflict Nature of conflict Identifying sources and types of conflict Identifying the effects of conflict Power Identifying types of powers Identifying effects of power Lesson 5: Resolving and handling conflict Resolving conflict Identifying a conflict resolution method Resolving a conflict between the team and yourself Handling conflict Understanding conflict-handling principles Identifying guidelines for handling criticism Conflict resolution styles Monitoring your own reactions Understanding conflict resolution styles Choosing conflict resolution styles Identifying damaging styles Lesson 6: Making a decision Collective decisions Identifying thought patterns Discussing collective decision-making Team decisions Understanding team decisions Understanding groupthink Preparing for team decision-making Decision-making methods Understanding decision-making methods Understanding the consensus process Lesson 7: Consensus Lesson Consensus process Identifying prerequisites to the consensus process Understanding steps of the consensus process Identifying ways to reach consensus Identifying how to manage conflict Consensus challenges Identifying consensus challenges Understanding detrimental attitudes Identifying a detrimental behavior Identifying pitfalls of the consensus process