The New Horizons Professional Selling Over the Phone Program teaches participants about using the telephone for professional selling. You will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales. Program activities also cover finding prospects, discussing the type of information to leave on prospects' voice mail, maintaining a positive attitude, identifying the components of the soft sell, and building and maintaining relationships with prospects. You will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale.
Target Audience:
This course will suit anyone who develops business and sales over the phone or those taking inbound calls for sales. It is also highly applicable for customer service people who have the potential to create revenue through up-selling or cross-selling at customer re-order time.
Key Participant Benefits:
Creates a positive environment for the sales process by increasing participants’ people skills
Assists moving a sale toward successful conclusion via a sales process and strategies
Helps smooth difficult situations through increased communication skills
Increases sales potential through up-selling and cross-selling techniques
Key Business Benefits
Allows increased revenue potential through building greater rapport with clients/customers
Allows greater revenue potential through providing strategies for difficult situations and increased sales through up-selling and cross-selling
Ease of management for Sales Managers through increased confidence and skill of the sales force
At Course Completion:
Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to become:
More confident and comfortable in the sales role
More capable to capitalise on revenue generating opportunities
