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Business Etiquette

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Duration: 1 Day

Overview:
In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable and not fitting in to the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.
Target Audience:
This course will benefit any individual who is newly appointed to a management position, or interacts with people they don’t know on a regular basis. It is also ideal for the professional development of graduates.
Key Participant Benefits:
  • Feel confident and relaxed in business introductions by knowing the correct procedures for shaking hands and using eye contact to remembering names
  • Fit in with appropriate dress and manners for every business occasion
  • Feel more confident of your business communication in every situation
  • Get the most out of business card swaps
  • Establish trust and credibility through appropriate behaviours
Key Business Benefits
  • Allows greater revenue potential through not having clients/customers be interested but turned off by a sales person’s social habits
  • Increased management confidence that the business is being well represented
At Course Completion:
Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to become:
  • More confident and comfortable in your role
  • More able to get the best out of people in training
  • More adept as a knowledge transferrer
  • Better able to deal with challenges that present in a training room
Outline:
Module 1: Fear of Embarrassment
Module 2: Test Your Business Etiquette
Module 3: The Handshake
Module 4: Business Card Etiquette
Module 5: The Skill of Making Small Talk
Module 6: Do You Remember Names?
Module 7: Making That Great First Impression
Module 8: Dress for Success
Module 9: Business Dining
Module 10: E-Mail and Telephone Etiquette
Module 11: Personal Action Plan
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