Emotional Intelligence For Managers

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Duration: 1 Day Overview: Emotional Intelligence (EI) is a body of knowledge that had been emerging for some years at the hands of a number of researchers but came to prominence in the mid-1990s through Daniel Goleman’s book ‘Emotional Intelligence’. Since the idea hit mainstream, it has been widely embraced in business organisations because of its crucial importance in effective people management, leadership and influence. The beauty of this course is that participants assess their current emotional skills and capabilities, not through a test but through examining their own emotional reactions to a series of videos that are simulated to include them. Through this virtual interaction, you will determine your strengths, and identify areas for improvement. You will examine how emotions affect your behaviour; how those behaviours impact relationships with others and what to do to help develop your skills and responses in your identified areas for improvement. You will emerge from this workshop better able to manage yourself and your relationships. Target Audience: Emerging people managers in a work situation Team leaders Supervisors Mid-level Managers People in very tense and competitive environments Key Participant Benefits: Recognise the four areas that make up Emotional Intelligence Increase personal awareness of your emotional reactions and the effect on relationships Improve self management of emotional reactions Develop effective communication techniques for improving relationships in the workplace Enhance productivity and performance Key Business Benefits Boosts productivity through creating better relationships and increasing ease of management Staff are more likely to stay Strengthens staff trust and morale Creates a better feeling and stronger organisation Outline: Expand All LESSON ONE: Evaluating Emotional Intelligence Through a virtual video medium, this course immerses a participant in many different workplace scenarios designed to elicit an emotional response. The participant then examines their emotional reactions through a series of discovery questions and the likely consequences on their interactions on others. The facilitator then helps you develop change strategies and an action plan to create behavioural flexibility in future people interactions. Session One: Assess Your Self-Understanding Emotional Intelligence Emotional Intelligence: A Unified Whole Self-Understanding Rational Thinking Emotions Emotional Triggers How Emotions Are Displayed Session Two: Determine Your Ability to Regulate Your Emotions Self-Regulation Session Three: Evaluate Your Social Recognition Skills Skilful Listening Social Recognition Importance of Non-Verbal Communication Emotions in Others Session Four: Assess Your Social Regulation Skills Social Regulation Rapport Empathy LESSON TWO: Applying Emotional Intelligence In A Business Environment Session Five: Improve Your Emotional Intelligence By Understanding Your Emotions Emotional Intelligence: Using Your Complimentary Abilities Emotional Vocabulary The Link Between Your Behaviour and the Behaviour of Others Session Six: Regulate Your Emotions Underlying Causes of Emotional Self-Regulation Problems Session Seven: Improve Your Social Recognition and Regulation Skills Social Recognition and Regulation Action Plan Symptoms and Causes of Communication Problems Symptoms and Causes of Group Communication Issues Session Eight: Build An Emotionally Intelligent Team Emotionally Intelligent Team Session Nine: Personal Action Plan