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Home > Professional Development > Business Communication > Advanced Interpersonal Communication
Advanced Interpersonal Communication
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| Learning Method: |
Instructor Led |
Overview: |
| In this course, students will learn how to develop effective communications skills that build positive interactions with others.
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Target Audience: |
| This course will benefit any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation. |
Key Participant Benefits: |
- Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
- Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
- Includes strategies to help participants accomplish greater finesse in relationships through communication
- Allows time for practice and insight
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Key Business Benefits |
- Minimises friction caused by miscommunication or lack of empathy
- Consequent increase in respect and motivation for the communicator
- Consequent lift in productivity through more effective communications
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At Course Completion: |
- Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication.
- Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships. - Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
- Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job.
- Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request.
- Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor.
- Determine the nature of an organisation’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture
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| Lesson 1: Communication styles and methods |
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonverbal methods
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| Lesson 2: First impression and building rapport |
- The importance of first impressions
- Identifying elements of a first impression
- Communicating to build rapport
- Building rapport
- Establishing credibility
- Building positive relationships
- Asking questions
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| Lesson 3: Building relationships through feedback |
- The importance of providing feedback
- Using paraphrasing
- Providing feedback
- Providing positive feedback
- Providing constructive feedback
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| Lesson 4: Supervisors |
- Understanding supervisor styles
- Handling ineffective supervisors
- Promoting an idea
- Handling human resource issues
- Negotiating a raise
- Handling resignation
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| Lesson 5: Colleagues and subordinates |
- Communicating with colleagues
- Responding to a colleague's idea
- Communicating with subordinates
- Refusing a subordinate's request
- Handling dismissal
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| Lesson 6: Customers and vendors |
- Communicating with customers
- Responding to complaints
- Communicating with vendors
- Rejecting a vendor's proposal
- Complaining to a vendor
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| Lesson 7: Organisational culture |
- Understanding organizational cultures
- Adjusting to the culture
- Discussing elements of organizational culture
- Identifying organizational culture
- Cultural networks
- Using cultural networks
- Discussing roles in cultural networks
- Managing physical culture
- Arranging meeting space
- Managing emotional culture
- Using positive language
- Encouraging initiative
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