In this course, students will learn how to develop effective communications skills that build positive interactions with others.
Target Audience:
This course will benefit any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation.
Key Participant Benefits:
Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
Includes strategies to help participants accomplish greater finesse in relationships through communication
Allows time for practice and insight
Key Business Benefits
Minimises friction caused by miscommunication or lack of empathy
Consequent increase in respect and motivation for the communicator
Consequent lift in productivity through more effective communications
At Course Completion:
Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication.
Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships. - Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job.
Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request.
Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor.
Determine the nature of an organisation’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture
