The New Horizons Problem Solving Program teaches participants the fundamentals of solving business problems. This course introduces participants to the need for problem solving, ineffective responses to problems, the elements of an effective solution, and the skills needed to for effective problem solving. Participants will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. Program activities also cover the process for generating solution options and a method for prioritising problems, the ability to identify a problem's root causes, develop and implement an effective solution, track the success of your solution, and define multiple analysis techniques and different methods to reach conclusions. Participants also learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.
Target Audience:
This course will benefit any individual in a problem solving capacity (especially managers) who is having challenges with multiple or recurring problems. It is also for those who lead problem solving teams.
Pre-requisites:
Before attending this course, students must have:
Key Participant Benefits:
Boosts confidence in decision-making through provision of structure
Introduces a stepped process to ensure adequate and consistent problem resolution
Includes multiple strategies to analyse and solve problems
Key Business Benefits
Lifts the capabilities of staff to take responsibility and solve business issues
Creates greater customer and staff satisfaction by solving problems at a root level rather than ‘band-aiding’
Can potentially raise revenues and lower costs by helping individuals to generate solutions to business issues in a structured manner
At Course Completion:
Examines business problem-solving outcomes if no structure is in place
Introduces a stepped process to ensure adequate and consistent problem resolution
Includes strategies to analyse and solve problems in multiple ways
