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Home > Professional Development > Management & Leadership > Business Problem Solving
Business Problem Solving
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| Learning Method: |
Instructor Led |
Overview: |
| The New Horizons Problem Solving Program teaches participants the fundamentals of solving business problems. This course introduces participants to the need for problem solving, ineffective responses to problems, the elements of an effective solution, and the skills needed to for effective problem solving. Participants will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. Program activities also cover the process for generating solution options and a method for prioritising problems, the ability to identify a problem's root causes, develop and implement an effective solution, track the success of your solution, and define multiple analysis techniques and different methods to reach conclusions. Participants also learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.
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Target Audience: |
| This course will benefit any individual in a problem solving capacity (especially managers) who is having challenges with multiple or recurring problems. It is also for those who lead problem solving teams.
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Key Benefits for Participants: |
- Boosts confidence in decision-making through provision of structure
- Introduces a stepped process to ensure adequate and consistent problem resolution
- Includes multiple strategies to analyse and solve problems
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Key Benefits for the Business: |
- Lifts the capabilities of staff to take responsibility and solve business issues
- Creates greater customer and staff satisfaction by solving problems at a root level rather than ‘band-aiding’
- Can potentially raise revenues and lower costs by helping individuals to generate solutions to business issues in a structured manner
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At Course Completion: |
- Examines business problem-solving outcomes if no structure is in place
- Introduces a stepped process to ensure adequate and consistent problem resolution
- Includes strategies to analyse and solve problems in multiple ways
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Outline: |
Lesson 1: Problem solving basics
- Fundamentals of problem solving
- Discussing problem solving
- Handling problems
- Identifying problems
- Effective problem-solving approaches
- Discussing effective problem-solving approaches
Lesson 2: Problem solving in the corporate world
- Problem solvers
- Identifying problem solvers and their skills
- The corporate problem-solving culture
- Identifying the corporate culture
Lesson 3: Problem-solving process
- Identifying problems
- Analyzing the situation
- Gathering information
- Identifying solution criteria
- Committing to a solution
- Generating solutions
- Choosing the best solution
- Implementing a solution
- Confirming problem elimination
- Measuring solution success
- Managing solution project
- Communicating problem-solving changes
Lesson 4: Critical thinking and information analysis
- Critical thinking
- Developing reasoning skills
- Developing logic skills
- Quantitative analysis
- Discussing quantitative analysis techniques
- Examining financial analysis techniques
- Discussing forecasting techniques
- Qualitative analysis
- Discussing qualitative analysis techniques
- Thinking creatively in problem solving
- Using analogies in problem solving
- Discussing mind mapping
Lesson 5: Problem-solving teams
- Managing problem-solving teams
- Building a problem-solving team
- Conducting team meetings
- Driving a successful team
- Encouraging team members
- Interacting with team members
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