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Home > Professional Development > Management & Leadership > Change Management
Change Management
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| Learning Method: |
Instructor Led |
Overview: |
| In this course, students will learn how to understand the fundamentals of managing and bringing about positive change within a business environment.
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Target Audience: |
| This course in the Public Program will benefit any manager, supervisor or team leader who is about to lead their direct-reports through imminent change or whose organisation consistently undergoes change. It can be run in-house in this format.
The course can also be run from the point-of-view of the staff member who is undergoing or about to undergo change in the workplace. It can only be run in-house in this format. |
Key Participant Benefits: |
- Helps participants to understand themselves and others better so as to adapt to change more effectively
- Allows easier management
- Creates a culture of resilience
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Key Business Benefits |
- Boosts productivity through time saving and ease of management
- Staff are more engaged and likely to stay
- Time objectives are met
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| Lesson 1: Fundamentals of change management |
- Basics of change management
- Understanding levels of change
- Identifying misconceptions about change
- Importance of change
- Understanding the benefits of change
- Identifying essential areas of change
- Leading change
- Promoting successful change
- Understanding resilience
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| Lesson 2: Change process |
- Steps of a change process
- Analyze a situation
- Understanding the aspects of change
- Choose an action
- Implement the action
- Creating a sense of urgency
- Motivating employees
- Preventing failure
- Monitor the progress
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| Lesson 3: Obstacles to change |
- Resistance
- Resisting change
- Understanding negative reactions
- Easing the tension
- Complacency
- Identifying causes of complacency
- Crisis
- Reacting to a crisis
- Preparing for a crisis
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| Lesson 4: Managing change |
- Creativity
- Encouraging creativity
- Commitment
- Developing commitment
- Communication
- Communicating during a change
- Demonstrating support by listening
- Controlling the grapevine
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| Lesson 5: Adapting to change |
- Truths and misconceptions
- Identifying truths and misconceptions
- Understanding the transition process
- Factors affecting response
- Understanding response styles
- The endings phase
- Understanding the endings phase
- Managing the endings phase
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| Lesson 6: Coping with uncertainty |
- The exploration phase
- Understanding the exploration phase
- Understanding responses
- Understanding needs
- Management of the exploration phase
- Managing uncertainty
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| Lesson 7: Moving forward |
- The new beginnings phase
- Understanding the new beginnings phase
- Understanding needs
- Management of the new beginnings phase
- Understanding communication guidelines
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