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Home > Professional Development > Performance Enhancement > Assertiveness at Work
Assertiveness at Work
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| Learning Method: |
Instructor Led |
Overview: |
| In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness.
The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.
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Target Audience: |
| This workshop is for everyone who wants to understand assertive behaviour and how it can increase your personal power, effectiveness and self-confidence.
People who have recently benefited from attending this workshop include: IT Managers, Office Managers, Project Managers, Business Analysts, Quality Assurance Managers, Operations Managers, Training Officers, Clerical Officers, Executive Assistants & Office Administrators.
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Key Participant Benefits: |
- IMPORTANT…a person will not suddenly become assertive from attending this course if they have not learned some fundamentals in their growing process. It will give them the tools to start developing this behaviour and will need to be practiced.
- Helps participants understand how personal values affect our behaviour and to how to develop empowering beliefs and attitudes to create the behavioural change necessary to be an assertive communicator
- Positions the differences between assertive, non-assertive and aggressive behaviour and helps participants identify what prompts them to behave these ways
- Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
- Learn to make assertive statements and requests
- Say "no" without feeling guilty and without giving offence
- Deal effectively with criticism (feedback) both given and received
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Key Business Benefits |
- Increases satisfaction and reduces resentment as people feel empowered to speak up
- Consequent lift in productivity through more effective communications
- Increases staff retention by diffusing negativity quickly
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At Course Completion: |
| The aim of this course is for each student to be able to:
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- Understand the differences between assertive, non-assertive and aggressive behaviour
- Understand how our values affect our behaviour
- Know how to develop empowering beliefs and attitudes
- Make assertive statements and requests
- Say "no" without feeling guilty and without giving offence
- Deal effectively with criticism
- Give constructive feedback to others
- Defuse difficult situations
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| Lesson 1: What is Assertiveness? |
- Differences between assertive, non-assertive and aggressive behaviour
- Components of assertive behaviour
- Knowing your rights and responsibilities
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| Lesson 2: Values |
- Understanding the role of values
- How our values determine the actions we take and the results we get
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| Lesson 3: Beliefs |
- Empowering beliefs and limiting beliefs
- How to reframe our beliefs
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| Lesson 4: Attitudes |
- What are attitudes?
- The importance of non-verbal behaviour in the communication of attitudes
- State control
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| Lesson 5 Building Assertive Skills |
- "I" statements
- Making assertive statements and requests
- How to say "no" and set limits
- Dealing with criticism
- How to give constructive feedback
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| Lesson 6: Integrating Assertiveness into your Working Life |
- Defusing difficult situations
- Communicating to get the outcomes you want
- Gaining genuine cooperation from colleagues & clients
- Using assertiveness to empower yourself
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