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Home > Professional Development > Performance Enhancement > Business Etiquette
Business Etiquette
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| Learning Method: |
Instructor Led |
Overview: |
| In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence. |
Target Audience: |
| This course will benefit any individual who is newly appointed to a management position, or interacts with people they don’t know on a regular basis. It is also ideal for the professional development of graduates. |
Key Participant Benefits: |
- Finesse introductions-from shaking hands and using eye contact to remembering names
- Dress appropriately for every business occasion
- Feel more confident of your business communication in every situation
- Use your business cards wisely
- Gain that extra edge that establishes trust and credibility
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Key Business Benefits |
- Finesse introductions-from shaking hands and using eye contact to remembering names
- Dress appropriately for every business occasion
- Feel more confident of your business communication in every situation
- Use your business cards wisely
- Gain that extra edge that establishes trust and credibility
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| Module 1: Fear of Embarrassment |
- Some of the causes of embarrassment
- Fear of embarrassment promotes stress in a business or professional settings
- Some solutions to avoid embarrassment
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| Module 2: Test Your Business Etiquette |
- Review and debate questionnaire answers
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| Module 3: The Handshake |
- The important first few minutes of a new relationship
- Five factors of a good handshake
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| Module 4: Business Card Etiquette |
- The business card ritual
- Giving and receiving business cards
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| Module 5: The Skill of Making Small Talk |
- A crucial business skill
- Do’s and don’ts of small talk
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| Module 6: Do You Remember Names? |
- Four keys to remembering names
- Practice makes perfect
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| Module 7: Making That Great First Impression |
- The ways to impress
- Practice makes perfect
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| Module 8: Dress for Success |
- Dressing the Part
- What’s Your Code?
- Adding Colour to your Wardrobe
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| Module 9: Business Dining |
- Eight Hot Tips
- Demonstration
- Other Rules
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| Module 10: E-Mail and Telephone Etiquette |
- As important as face-to-face
- Key points of telephone manners
- Key points of e-mail manners
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| Module 11: Personal Action Plan |
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