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Call Centre Management

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  Duration: 1 Day
Time: 9:00 AM - 5:00 PM
  Price:
$600.00 inc. GST
 

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Learning Method: Instructor Led

Duration: 1 Day

Overview:
Manage an inbound call center, measure quality and performance, and motivate call center staff.
Outline:
Module 1: Call center fundamentals
Module 2: Call center technology
Module 3: Employee motivation and monitoring
Module 4: Employee management
Module 5: Customer management
Module 6: Managing for excellent service
Module 7: Communicating information to executives
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