Mastering Email Communications™
Location:
Melbourne
Brisbane
Date:
Choose a date...
22 Feb 12 - 22 Feb 12
21 Mar 12 - 21 Mar 12
18 Apr 12 - 18 Apr 12
23 May 12 - 23 May 12
20 Jun 12 - 20 Jun 12
{None}
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Duration: 1 Day
Price:
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Learning Method:
Instructor Led
Overview:
Have your emails ever upset anyone? Have they caused friction, damaged a relationship? Have your emails been misunderstood? Has someone not read your email properly; or even ignored it? Does managing your inbox take too much time? If the answer is “yes” to most of these questions, you’ll value our new workshop that helps you truly master e-communications.
Mastering Text—to ensure your message is clear and has visual appeal.
Refining Writing Tone—to include positive (or neutral) words, rather than negative words
Managing Time—to prevent email from overwhelming your workday
Target Audience:
Anyone who wants to use and manage email more effectively.
Understanding How Communication Works
Examining the art of good communication so your message is
understood
Applying these skills to make the most of one-way messaging
Learning when email is the right medium for the message
Appealing to Communication Preferences
Understanding your audience by quickly identifying communication
preferences
Using our guidelines to make your message appeal to all communication styles
Adding persuasion and a personal touch to technology
Using words alone to communicate good manners and maintain a
professional image
Learning protocol to add value to your reader’s Inbox and prevent
legal and professional problems
Choosing language that will persuade your readers and get the
results you want
Building relationships by being tactful and making the right choices
when dealing with difficult or emotional emails
Replying options and etiquette to prevent misunderstandings and save time by clarifying and questioning
Composing email that Gets Results
Applying structure to create professional messages to enhance your credibility
Using our email template as a time-saving reference tool
Opening and closing techniques to make your message more interactive and build rapport
Formatting techniques for a clear and concise message that is easy to
read and to the point
Writing subject lines that sell your message, get results and create a
memorable first impression
Creating an email filing system to help eliminate email overload
Processing shortcuts and using tools to manage your messages
quickly and efficiently
Applying time management strategies to increase productivity and improve quality of time spent on email
Course Ratings Averaged from 739 responses. Instructor's Knowledge Training Quality Training Objectives Training Overall Courseware Quality
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