This course teaches administrators how to perform the most frequently requested administrative tasks for installed Cisco IP telephones and users. It updates Cisco's ACCM course to CallManager 5.x and Unified Communications Manager 6.0.
Target Audience:
PBX administrators, voice technicians, systems engineers and database administrators who are installing, maintaining and troubleshooting Cisco IP Telephony products.
Pre-requisites:
No prerequisites is necessary. However, learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.
At Course Completion:
Select, connect, and configure the various Cisco IP telephony devices.
Configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database using manual configuration, auto registration, or the Bulk Administration Tool.
Configure Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services.
