Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Pre-requisites:
Before attending this course, students must have the following knowledge and skills:
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
At Course Completion:
After completing this course, students will be able to:
Describe the components of a Cisco Unified Communications solution and identify call signalling and media stream flows.
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
Describe how to maintain a Cisco Unified Communications solution.
