Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).
Target Audience:
Channel Partner / Reseller
Customer
Employee
Pre-requisites:
Course prerequisites are as follows: CCNA, CIPT 1 and 2, QoS, GWGK.
At Course Completion:
The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.
Outline:
Module 1: Troubleshooting Methodology
Module 2: Analyzing and Isolating Problems
Module 3: Common Unified Communications Problems Symptoms
Module 4: Fixing Problems
Module 5: Services, Resources and Tools for Troubleshooting
