This 5 day course is often called the “cap-stone” course, it is the final requirement for achieving the ITIL® Expert qualification. The course concentrates on the management if IT services right across the ITSM lifecycle and provides participants with knowledge and capabilities required for implementing Service Management according to ITIL® and then managing and improving on an on-going basis. The course includes several practical exercises based on a realistic case study. Participants play the role of a new Manager who must explain and justify initiatives to improve the provision of IT services to the business. This course concludes with a 90 minute examination, consisting of 8 multiple choice, scenario-based, gradient scored questions. Each question will have four possible answer options, one is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination. Successfully attaining the ITIL® Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL® Expert qualification.
- IT Service Management business and managerial issues
- How to manage strategic change
- Steps in managing risk
- Risk areas in IT Service Management
- Managing the planning and implementation of ITSM
- Understanding organizational challenges
- Service assessment
- Complementary industry guidance
- Tool strategies
About Microsoft On-Demand Learning
Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.
MOC On-Demand at a Glance
Self-Paced Learning
Immediate Feedback on Mastery
SATV Eligible
Direct From the Source
Learn Anywhere Anytime
Live Hands-on
Labs
