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ITILĀ® Service Lifecycle - Transition

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Duration: 3 Days

Overview:
The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Transition publication.
Target Audience:
The course syllabus covers the management-level concepts and core information of the activities and techniques within service transition, but not specific details about each of the supporting processes. The main target group for the ITIL® Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL® service transition stage of the ITIL® service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.
Pre-requisites:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:
  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITILĀ® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Outline:
Course Introduction
Module 01 - Course Introduction
Module 02 - Service Transition
Module 03 - Service Transition Processes
Module 03 - Service Transition Processes - Part 2
Module 04 - Common Service Transition Activities
Module 05 - Structure, Technology & Implementation

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ITIL® is a registered trade mark of the Cabinet Office.
ITIL® training is provided by Cobitism PTY LTD, a BCS accredited Training Organisation.
 
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