This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Target Audience:
The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.
Pre-requisites:
Before attending this course, students must have:
Fundamental knowledge of network technologies including DNS and firewall technologies.
Experience administering Exchange Server 2007.
Experience with the Windows Server 2003 operating system.
Experience with Active Directory directory service in Windows Server 2003.
Experience with managing backup and restore on Windows Servers.
Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.
At Course Completion:
After completing this course, students will be able to:
Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
Monitor and troubleshoot client performance and connectivity.
Identify and resolve issues related to access of resources and messages.
Monitor and troubleshoot mail flow.
Monitor and troubleshoot Mailbox servers.
Monitor and troubleshoot external and additional services.
Session 1: Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
Lessons
Overview
Introduction to Microsoft Operations Manager
Introduction to Troubleshooting Exchange Server 2007
Demonstration: Using MOM to Monitor Exchange Servers
Lab : Introduction to Exchange Server Monitoring and Troubleshooting
Developing a Monitoring and Troubleshooting Process
After completing this module, students will be able to:
Describe how this unit provides the basis for the information to be presented in the other units in the workshop
Describe what MOM is.
Provide an example of efficient troubleshooting logic for Exchange Server 2007.
Explain how to monitor Exchange Servers using MOM.
Session 2: Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
After completing this unit, students will be able monitor and troubleshoot mail flow.
Lessons
Overview
Tools for Monitoring Client Performance and Connectivity
Process for Troubleshooting MAPI Clients
Process for Troubleshooting Client Access Server Clients
Lab : Monitoring and Troubleshooting Client Performance and Connectivity
Monitoring Client Connectivity
Troubleshooting AutoDiscover Issues
Troubleshooting a Client Access Server Issue
After completing this module, students will be able to:
Identify tools for monitoring client performance and connectivity.
Describe the process for troubleshooting MAPI clients.
Describe the process for troubleshooting Client Access server clients.
Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.
Identify the cause for an Autodiscover issue and resolve the issue.
Identify the cause for a remote client connectivity issue and resolve the issue.
Session 3: Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to troubleshoot access to resources and messages.
Lessons
Overview
How Public Folder Access Works
How Calendaring Works
Process for Troubleshooting Client Access Server Issues
Lab : Troubleshooting Access to Messaging Contents
Troubleshooting a Public Folder Access Issue
Troubleshooting a Calendaring Issue
Troubleshooting an Outlook Web Access Issue
After completing this module, students will be able to:
Describe how public folder access works.
Describe how calendaring works.
Explain the process for troubleshooting client access server issues.
Session 4: Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.
Lessons
Overview
Discussion: Tools for Monitoring Mail Flow
Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
Process for Troubleshooting Internal Mail Flow
Process for Troubleshooting External Mail Flow
Lab : Monitoring and Troubleshooting Mail Flow
Configuring MOM to Monitor Message Flow
Troubleshooting Internet E-Mail Delivery
Troubleshooting Spam Filtering
Troubleshooting Outbound Internet E-mail Delivery
After completing this module, students will be able to:
Identify tools for monitoring mail flow.
Describe how to troubleshoot message transport using Exchange Server 2007 tools.
Describe the process for troubleshooting internal mail flow.
Describe the process for troubleshooting external mail flow.
Configure Microsoft Operations Manager (MOM) to monitor message flow.
Identify and resolve the reason that messages are not being delivered to and from the Internet.
Identify and resolve the cause for spam filters blocking messages.
Session 5: Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Lessons
Overview
Tools for Monitoring and Troubleshooting Mailbox Servers
Process for Troubleshooting Mailbox Servers
Demonstration: Troubleshooting Mailbox Server Performance Issues
Lab : Monitoring and Troubleshooting Mailbox Servers
Configuring the monitoring of Mailbox servers
Troubleshooting a Mailbox Logon Issue
Troubleshooting a Hard Disk Failure
Troubleshooting a Mailbox Database Mounting Issue
After completing this module, students will be able to:
Identify the tools for monitoring Exchange Mailbox servers.
Implement a process for troubleshooting Exchange Mailbox servers.
Describe the guidelines for resolving performance issues for Exchange Server roles.
Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.
Identify the cause for users not being able to log on to their mailboxes and resolve the issue.
Identify the reasons why a mailbox store cannot be mounted and resolve the issue.
Identify the reasons why a user cannot access a message and resolve the issue.
Session 6: Unit 6: Monitoring and Troubleshooting External and Additional Services
After completing this unit, students will be able to monitor and troubleshoot external and additional services.
Lessons
Overview
Discussion: External and Additional Services Required by Exchange Server 2007
External Services Required for Unified Messaging in Exchange Server 2007
Monitoring External Services with MOM 2005
Lab : Monitoring and Troubleshooting External and Additional Services
Configuring the Monitoring of External Services
Troubleshooting an External Services Dependency for Exchange Server 2007
Discussion: Impact of External and Additional Services on Exchange Environments
After completing this module, students will be able to:
Identify external and additional services that Exchange Server 2007 requires.
Identify external services required for Unified Messaging in Exchange Server 2007.
Identify the MOM 2005 tools for monitoring external services.
Configure monitoring for external services required for Exchange Server 2007.
Identify why Exchange Server 2007 services failed to start and resolve the issue.
Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.
Session 7: Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify and address trends in a messaging system.
Lessons
Overview
Tools for Identifying Trends in a Messaging System
Exchange Server 2007 Management Pack MOM Reports
Discussion: Information Required to Identify and Resolve Trends
Lab : Identifying Trends in a Messaging System
Evaluating Messaging Reports
Recommending Configuration Changes
After completing this module, students will be able to:
Describe tools for identifying trends in a messaging system.
Describe the monitoring reports available with the Exchange Server 2007 Management Pack.
Apply considerations for identifying and addressing trends.
Analyze monitoring reports to identify trends.
Create proposals for addressing identified trends.
