The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
This course is based on the final, retail release of Windows XP Professional.
Target Audience:
The target audience consists of IT support professionals who:
Are new to the Windows XP Professional product.
Provide Helpdesk support for Windows XP Professional desktops.
Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.
Pre-requisites:
Before attending this course, students must have:
A+ certification, or equivalent knowledge.
Network+ certification, or equivalent knowledge.
At Course Completion:
After completing this course, students will be able to:
Plan and install Windows XP Professional.
Automate an installation of Windows XP Professional.
Configure and manage hardware on a computer running Windows XP Professional.
Manage disks.
Configure and manage file systems.
Troubleshoot the boot process and other system issues.
Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
Configure the desktop environment, and use profiles to control desktop customization.
Configure security, privacy, and connection settings for Internet Explorer.
Configure Windows XP Professional to operate on Microsoft networks.
Support remote users.
Configure Windows XP Professional for mobile computing.
Module 1: Installing Microsoft Windows XP Professional
The following topics are covered in this module:
Lessons
Planning an Installation of Microsoft Windows XP Professional
Installing Windows XP Professional
Upgrading to Microsoft Windows XP
Transferring User Settings and Files by Using the USMT
Performing Post-Installation Tasks
At the end of this module, you will be able to install Windows XP Professional and upgrade from Microsoft Windows 98 to Windows XP Professional. This includes:
Planning a Microsoft Windows XP Professional Installation.
Planning a Microsoft Windows XP Professional Installation.
Installing Windows XP Professional.
Transferring User Settings by Using the USMT.
Module 2: Automating an Installation of Microsoft Windows XP Professional
The following topics are covered in this module:
Lessons
Introduction to Automating an Installation of Windows XP Professional
Creating Answer Files
Creating a Uniqueness Database File
Performing an Automated Installation of Windows XP Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image
Remote Installation Services
Managing Security Settings by Using Security Center
At the end of this module, you will be able to automate the Setup program to install Windows XP Professional without user intervention by using answer files and Uniqueness Database Files (UDFs). This includes:
Creating an answer file by using the Setup Manager Wizard.
Running Sysprep.
Performing a Windows Welcome Installation.
Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional
The following topics are covered in this module:
Lessons
Installing and Configuring Hardware Devices
Working with Drivers
Troubleshooting Hardware Devices
At the end of this module, you will be able to configure hardware devices and drivers on a computer running Windows XP Professional. This includes:
Adding and removing devices by using the Hardware Wizard.
Using Driver Rollback to restore a device driver.
Module 4: Managing Disks
The following topics are covered in this module:
Lessons
Working with Disk Management
Working with Basic Disks
Working with Dynamic Disks
Preparing Disks When Upgrading to Windows XP Professional
Managing Disks
Defragmenting Volumes
At the end of this module, you will be able to configure disk drives and perform common disk management tasks. This includes working with dynamic disks.
Module 5: Configuring and Managing File Systems
The following topics are covered in this module:
Lessons
Working with File Systems
Managing Data Compression
Securing Data by Using EFS
At the end of this module, you will be able to configure and manage file systems. This includes:
Configuring disk compression.
Securing files by using EFS.
Module 6: Troubleshooting the Boot Process and Other System Issues
The following topics are covered in this module:
Lessons
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State
At the end of this module, you will be able to troubleshoot the boot process and other system issues.
Module 7: Configuring TCP/IP Addressing and Name Resolution
The following topics are covered in this module:
Lessons
Configuring IP Addresses
Configuring Windows Firewall
Troubleshooting IP Addresses
Determining TCP/IP Name Resolution Methods
Configuring a DNS and WINS Client
At the end of this module, you will be able to configure TCP/IP addressing and name resolution. This includes:
Configuring IP addresses for Windows XP Professional.
Configuring Windows Firewall for Windows XP Professional.
Troubleshooting IP Addresses for Windows XP Professional.
Configuring the DNS Client for Windows XP Professional.
Module 8: Configuring the Desktop Environment
The following topics are covered in this module:
Lessons
Configuring User Desktop Settings
Customizing the Desktop Environment
Configuring System Settings
Understanding How User Profiles and Group Policy Affect Desktop Customization
Using Remote Assistance
At the end of this module, you will be able to configure desktop settings and understand how user profiles and Group Policy affect desktop customization. This includes:
Customizing the desktop.
Using Remote Assistance.
Module 9: Configuring Internet Explorer
The following topics are covered in this module:
Lessons
Configuring Security for Internet Explorer
Configuring Privacy for Internet Explorer
Configuring Connection Settings for Internet Explorer
At the end of this module, you will be able to configure Internet Explorer.
Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks
The following topics are covered in this module:
Lessons
Examining Workgroups and User Accounts
Creating and Authenticating Local User Accounts
Configuring Local Security
Configuring Logon Options in a Workgroup
Configuring Networking Options in a Workgroup
Operating in a Domain
At the end of this module, you will be able to configure local user accounts to configure Windows XP Professional to operate in an Active Directory directory service domain or in a workgroup. This includes:
Operating in a workgroup.
Operating in a domain.
Module 11: Supporting Remote Users
The following topics are covered in this module:
Lessons
Establishing Remote Access Connections
Connecting to Virtual Private Networks
Configuring Authentication Protocols and Encryption
Using Remote Desktop
Storing User Names and Passwords to Facilitate Remote Connections
After completing this module, students will be able to:
Configuring a VPN connection.
Configuring and using Remote Desktop.
Storing user names and passwords.
Module 12: Configuring Microsoft Windows XP for Mobile Computing
The following topics are covered in this module:
Lessons
Configuring Power Management Options for Mobile Computing
Making Files, Folders, and Web Pages Available for Offline Use
At the end of this module, you will be able to configure Windows XP Professional for mobile computing. This includes configuring offline files.
Module 13: Monitoring Resources and Performance
The following topics are covered in this module:
Lessons
Using Task Manager to Monitor System Performance
Using Performance and Maintenance Tools to Improve Performance
Monitoring Event Logs
Configuring Application Compatibility
After completing this module, students will be able to:
