This course addresses the training needs of Windows Server 2003 systems administrators and systems engineers that will be required to support Windows 2000 Professional or Windows XP Professional clients that are part of their infrastructure.
Pre-requisites:
Before attending this course, students must have:
CompTIA A+ certification or equivalent knowledge
CompTIA Network+ certification or equivalent knowledge
And either:
Completed Course2208, Upgrading Your Skills from Microsoft Windows NT to Microsoft WindowsServer 2003
Or, completed all of the following courses:
Course2274, Managing a Microsoft Windows Server 2003 Environment
Course2275, Maintaining a Microsoft Windows Server 2003 Environment
In this module, students will learn how to prepare for and install Windows XP Professional.
Lessons
Manually Installing Windows XP Professional
Automating a Windows XP Professional Installation
Using an Image to Install Windows XP Professional
Transferring User Files and Settings to a New Computer
Installing Windows XP Service Pack 2
Monitoring Windows XP Professional Security Status by Using Security Center
After completing this module, students will be able to:
Install Windows XP Professional.
Automate an installation of Windows XP Professional.
Use an image to install Windows XP Professional.
Transfer user files and settings to a new computer.
Install Windows XP Service Pack 2.
Monitor Windows XP Professional security status by using Security Center.
Module 2: Adding Hardware to Windows XP Professional Clients
This module teaches students how to install new hardware devices as well as how to configure and maintain existing devices and their drivers. Students will also learn how to roll device drivers back to a previous version of the driver and to uninstall drivers and devices.
Lessons
Installing Hardware Devices
Configuring Modems, Printers, and Monitors
Troubleshooting Device Drivers
Disabling and Uninstalling Hardware Devices
After completing this module, students will be able to:
Add hardware efficiently and safely to a computer running Windows XP Professional.
Configure modems, printers, and monitors for maximum functionality.
Troubleshoot hardware device drivers to resolve installation problems.
Uninstall hardware correctly to protect your data and the computer.
Module 3: Resolving Boot Process Issues
This module provides students with the knowledge and skills that are necessary to identify and correct problems with the Windows XP Professional boot process.
Lessons
Understanding the Boot Process
Using Advanced Boot Options
Using the Boot.ini file to Change Startup Behavior
Using the Recovery Console to Start a Computer
Lab : Troubleshooting the Boot Sequence
After completing this module, students will be able to:
Explain the Windows XP Professional boot process.
Use the LastKnownGood configuration to resolve boot problems.
Start a computer in Safe Mode and explain the other advanced boot options.
Install the Recovery Console and use it to resolve startup problems.
Use the Boot.ini file to change the startup behavior on a computer.
Module 4: Configuring the Desktop Environment
In this module, students will learn how to configure and customize user desktops, use profiles to implement and enforce desktop customization policies, and use Remote Assistance to respond to remote requests for help.
Lessons
Configuring User Desktop Settings
Configuring System Settings
Managing User Profiles
Using Remote Administration
Using Remote Assistance in Windows XP Professional
Lab : Using Remote Assistance to Configure a Computer Running Windows XP Professional Computer
After completing this module, students will be able to:
Configure user desktop settings.
Customize the desktop environment.
Configure system settings.
Manage local user profiles and understand how Group Policy settings can control desktop customization.
Use Remote Administration to manage computers.
Use Remote Assistance to view and control user computers from your workstation.
Module 5: Configuring Internet Explorer and Supporting Applications
In this module, students will learn how to configure security and connection settings for Internet Explorer, as well as how to configure applications to run on computers running Windows XP Professional.
Lessons
Configuring Security and Connection Settings for Internet Explorer
Customizing and Deploying Internet Explorer Settings
Supporting Applications in Microsoft Windows XP Professional
After completing this module, students will be able to:
Configure security and connection settings for Internet Explorer.
Use the Internet Explorer Administration Kit (IEAK) and Group Policy to customize and deploy Internet Explorer settings.
Perform application support tasks on computers that run Windows XP Professional.
Module 6: Configuring Windows XP Professional to Operate in a Microsoft Network
In this module, students will learn how to configure computers running Windows XP Professional to operate in a Windows workgroup or domain.
Lessons
Configuring Microsoft Windows XP Professional for a Workgroup
Configuring Local Security
Configuring Windows Firewall
Configuring Network Options in a Workgroup
Joining a Domain
After completing this module, students will be able to:
Configure Windows XP Professional for a workgroup.
Configure security settings on individual accounts and computers.
Configure Windows Firewall.
Configure network options in a workgroup.
Configure Windows XP Professional for a domain.
Module 7: Configuring Windows XP Professional for Mobile Computing
In this module, students will learn how to help mobile users work more effectively by enabling them to control the power usage of their computers, and by making resources such as files, folders, and Web sites available offline.
Lessons
Configuring Hardware for Mobile Computing
Configuring Power Management for Mobile Computing
Making Files and Web Sites Available Off Line
After completing this module, students will be able to:
Configure hardware for mobile computing.
Configure power management for mobile computing.
Make files, folders, and Web sites available offline.
