ITIL Certifications
ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
Below is a list of our currently available ITIL Certification Tracks:
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Foundation Level Certifications:
Intermediate Level Certifications:
- Service Offerings and Agreements (SO&A)
Primarily covering Service Strategy and Design processes, including; Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
- Release, Control and Validation (RC&V)
Primarily covering Service Transition and Operation processes, including; Change, Release and Deployment, Service Validation and Testing, Service Asset and Configuration, Knowledge, Request Management and Service Evaluation
- Operational Support and Analysis (OS&A)
Primarily covering Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management
- Planning, Protection and Optimisation (PP&O)
Primarily covering Service Design processes Capacity, Availability, Continuity, Security, Demand and Risk Management |
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