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ITIL® Training:

ITIL® is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL® advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL® best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organisations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

As Australia's leading ITIL® training provider, New Horizons offers a comprehensive range of ITIL® training programs from foundation to intermediate levels.
 

ITIL® Foundation:
ITIL® Foundation is the foundation level course for anyone looking at making a start in the area of ITIL®.
 
ITIL® Lifecycle Modules:
This path is suitable for business professionals with a broad management focus of ITIL® practice areas and work across teams:  
SS Service Strategy SO Service Operation
SD Service Design CSI Continual Service Improvement
ST Service Transition  
 
ITIL® Capability Modules:
This path is suitable for business professionals who are looking to gain intense, specialised, process-level knowledge of ITIL® practices. 
OSA Operational Support & Analysis
PPO Planning, Protection & Optimisation
RCV Release, Control & Validation
SOA Service Offerings & Agreements
ITIL® Foundation
ITIL® Lifecycle Modules ITIL® Capability Modules
ITIL® Service Strategy ITIL® Service Design ITIL® Service Transition ITIL® Service Operation ITIL® Continual Service Improvement ITIL® Operational Support and Analysis ITIL® Planning, Protection and Optimisation ITIL® Release, Control and Validation ITIL® Service Offerings and Agreements  
 
ITIL® Managing Across the Lifecycle
 
ITIL® Expert
ITIL® Expert

ITIL® is registered trademarks of AXELOS Limited.
The Swirl logo™ is a trade mark of AXELOS Limited.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.
Copyright © Cobitism PTY LTD and AXELOS Limited 2014.


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