Customer Service Training: | New Horizons currently offers the following courses in the area of Customer Service training: | Call Centre Management | Manage an inbound call center, measure quality and performance, and motivate call center [Read more] | |
| Excellence in Service- Essentials | The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice [Read more] | |
| Fundamentals of Customer Service | This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer [Read more] | |
| Professional Telephone Skills | Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are [Read more] | |
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