Verbal Communication Skills Training:

New Horizons currently offers the following courses in the area of Verbal Communication Skills training:

Advanced Interpersonal Communication

In this course, you will learn how to develop effective communications skills that build positive interactions with others. The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager) and external [Read more]

Assertiveness at Work

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and [Read more]

Business Etiquette

In today's world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want to enhance and polish [Read more]

Change Management

The New Horizons Change Management Program teaches participants how to develop the skills to proactively address change and meet the challenges of transition in the workplace. You will work with various employee personalities to overcome the problems encountered when making changes in your [Read more]

Conducting Effective Interviews

The New Horizons' Conducting Effective Interviews Program teaches participants the fundamentals of interviewing. Participants will prepare themselves to interview a prospective employee by identifying the necessary skills and the type of personality that will fit best in the company. [Read more]

Conducting Meetings

The New Horizons Conducting Meetings Program teaches participants about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve their leadership [Read more]

Conflict Resolution - Getting Along in the Workplace

All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a football match. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. [Read more]

Effective Presentations

With the wealth of information that people are subjected to today, the effective transfer and 'cut through' to those we wish to reach is a critical skill in business. The New Horizons' Effective Presentations Program examines the formalised area of information transfer – the presentation. From [Read more]

Excellence in Service- Essentials

The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice [Read more]

How to Handle Difficult People

The New Horizons How to Handle Difficult People Program teaches participants techniques to deal with difficult customers and staff members in a positive and assertive way. Participants learn the assertiveness model and various strategies to communicate with individuals who are dominant or [Read more]

Professional Selling Over the Phone

The New Horizons Professional Selling Over the Phone Program teaches participants about using the telephone for professional selling. You will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales. [Read more]

Professional Telephone Skills

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are [Read more]

Smarter Selling®

New Horizons' 'Smarter Selling' program is based on the best-selling book Smarter Selling by Keith Dugdale and David Lambert. This book is available at Dymocks, or complimentary to all New Horizons' Smarter Selling course attendees. The program helps you to develop strategies to differentiate [Read more]

Think on Your Feet®

The Think on Your Feet® workshop begins with quick coherent thinking – the bedrock of communication – and ends with dramatically sharpening skills to speak more convincingly. The workshop provides all-purpose strategies for organising your ideas and shows how to match your message to your [Read more]
 
  
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