In 2010, TOLL People reached out to several Registered Training Organisations (RTOs) in search of a preferred provider that could scale to the breadth and volume of training needs across their various business units. A key component of the selection criteria for TOLL was finding a training provider that could align with the national distribution of their various locations in order to adequately service training needs. Amongst several other providers, New Horizons Learning Centres was selected as the preferred partner for the delivery of Microsoft Office, Professional Development and IT courses to TOLL employees.
Laura Kennedy states, “New Horizons was chosen over other providers for the quality of their training, the frequency of publicly scheduled course dates, their brand reputation within the industry and the national scope. We needed a partner that could align with the majority of our business unit locations and head offices nationally; New Horizons has been able to successfully achieve this.”
Once the partnership was established, New Horizons set out to assist with some of the challenges the TOLL People division was faced with on a daily basis. After a consultation with TOLL’s dedicated Account Manager and analysis of existing processes, a custom training portal was proposed as a potential solution. The goal for both parties was to provide a central medium for all TOLL employees to access course information, as well as provide a streamlined booking process which facilitated the registration and approval process using a more modern mechanism.
New Horizons worked closely with TOLL’s National Training Manager, Laura Kennedy, to develop a custom portal which maintained brand standards and acted as an internal TOLL People initiative. With custom registration forms and a database-driven process in place, TOLL People could ensure all necessary data was being trapped and tracked for internal reporting purposes.