Aug 16, 2016
No matter what position you are in at work, tough conversations are inevitable. Whether you are dealing with difficult people, are having to apologise for a mistake you have made, or are simply being candid with your colleagues, these situations are constantly arising.
The ability to handle tough talks with the correct balance of assertiveness and empathy is an essential skill. In the following three articles, New Horizons' Professional Development trainers Stan Thomas and Fee Hosking provide some tips to developing the necessary skills to effectively deal with difficult conversations.
Mar 02, 2021
Use the ‘Agreement Frame’ to work through complex workplace issues. The Agreement Frame can be used in any situation to explain your viewpoint in an [...]
Mar 24, 2021
How hard is it to apologise? In my various interactions at work, in class and socially, I’m really surprised by how hard some people find it to apologise. Surely, if [...]
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Pseudo professionalism in organisations is often the rotten apple in the barrel. For some employees, it’s all about political correctness, sensitivity to others’ [...]
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