Oct 07, 2020
What Customers Want
As customers, we all share some common and very basic needs when dealing with sales or service staff. To stay ahead of competitors, it is in the vendor's best [...]
Jun 17, 2020
How to give a killer presentation or…not let your presentation kill you!
In preparing for a recent training I gave on ‘Conducting Webinars,’ I came across a Harvard Business Review (HBR) article written by TED Talks’ Curator, Chris Anderson [...]
May 06, 2021
Different communication styles, Part 1 - the best communicators know this, so should you.
One area I spend a lot of time teaching students is different communication styles. I discuss the importance of knowing their communication style, its effect on others, [...]
Nov 26, 2020
Fabulous, fitting feedback
Feedback is sometimes difficult to deliver when it is unpleasant, or makes either or both parties feel uncomfortable. For whatever reason, sometimes the skills are [...]
