Customer Service training

Select a course below to view the outline, dates and other related details.

(4.26 out of 5)
Based on 2159 student evaluations

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are maximised.

1 Day

  Foundation


(4.25 out of 5)
Based on 2023 student evaluations

The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You ... Read more

1 Day

  Foundation


(4.24 out of 5)
Based on 457 student evaluations

The New Horizons Excellence in Service Advanced Program builds on the skills taught in our Excellence in Service Basics course. The Advanced course is aimed at people who manage service teams, as it focuses on the measurement, improvement and management of service standards and outcomes. Participants ... Read more

1 Day

  Expert


(4.25 out of 5)
Based on 176 student evaluations

Manage an inbound call center, measure quality and performance, and motivate call center staff.

1 Day

  Expert


Course Inclusions & Features:

  • Dedicated Learning Solutions Advisor to help customise course and learning outcomes
  • Qualified trainers with real-world experience
  • Up to 6 month free course repeat option (Exclusions Apply)
  • Complimentary lunch (when attending course(s) via in-class training)
  • Printed or Digital course material
  • Course completion certificate
  • Central CBD location in Sydney, Melbourne, Brisbane and Perth

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