Professional Development Training

Our suite of Professional Development training programs covers the areas of: Business Communication, Management, Leadership, Project Management, Sales, Customer Service and more. Whether you are looking to increase your effectiveness as an individual or are looking for organisational improvement in the development of capabilities of management and general staff, New Horizons has a training program to suit your learning needs.

Professional Development Course Categories

Business Communication

Business Communication

Verbal\written communication | Presentation skills | Negotiation | Influencing | Think on your feet & more

View all courses (13)

Customer Service

Customer Service

Professional Telephone Skills | Excellence in Service | Call Centre Management | Fundamentals of Customer Service & more

View all courses (4)



A 4-hour course format that assists business professionals in diving down into specific skills that matter.

View all courses (3)

Management and Leadership

Management and Leadership

Emotional Intelligence | Conflict Resolution | Budgeting | Diversity | Change | Coaching | HRM | Financial Mgt. & more

View all courses (14)

Performance Enhancement

Performance Enhancement

Assertiveness | Creativity & Innovation | Time Mgt.|Essential skills for EAs & PAs | Stress Mgt. & more

View all courses (8)

Project Management & Planning

Project Management

Project Management Fundamentals | Project resources, risk and Budget Mgt. Risk | Management Best Practices and Trends & more

View all courses (5)



Smarter selling | Sales Fundamentals | Professional selling over the phone

View all courses (3)

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Meet our Professional Development Trainers:

Tim Higgs

Tim brings to New Horizons a comprehensive skillset with over 20 years of experience as a manager, facilitator, psychologist and coach. Having worked with individuals and groups in both clinical and business settings, Tim has a fantastic insight into human behaviour, motivation and the issue of human change.

Fee Hosking

Fee is a Business and Management Skills trainer with New Horizons Learning Centre, Sydney. Fee has over 20 years experience in developing and presenting training solutions within industry, banking, and undergraduate programs.

Trish Dobe

Trish has over 20 years of experience in organisational development, change management, and corporate L & D both within Australia and overseas. Trish specialises in the delivery of training programs in the areas of performance management, leadership, process improvement, sales and customer service.

Stan Thomas

Stan has been working in a professional training capacity for over 15 years and possesses a wealth of knowledge in the areas of adult education gained through both formal study and practical delivery of training within and outside Australia.
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