The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You ... Read more
The New Horizons Excellence in Service Advanced Program builds on the skills taught in our Excellence in Service Basics course. The Advanced course is aimed at people who manage service teams, as it focuses on the measurement, improvement and management of service standards and outcomes.
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