This course focuses on how an organisation can nurture customer satisfaction through automation of business processes within Microsoft Dynamics 365. This course guides you through the process of working with your customers in Microsoft Dynamics 365, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. Every attendee receives a course manual and are guided through a lab scenario by a Microsoft Certified Trainer.
Please note this is a half day course and is run as dedicated company training.
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