Advanced Communication Skills

Effective communications skills create positive interactions with others.

This course builds on Assertiveness techniques you will have learned in our Essential Communication Skills or Assertiveness in the Workplace courses. There is a brief revision component of these two courses to make sure everyone is starting at the same level. We then move into mastery, refining skills to enhance your communication impact.

You will develop techniques to deal with an array of characters from those who don’t share much of themselves to those who act passive-aggressively and those who are openly aggressive. Further, you will examine different refinements to working up (more senior staff), down (sub-ordinate staff), across (colleagues) and outside (customers and vendors) your organisation.

Further, you will learn how to build greater credibility in your communications and gain tactics to buy thinking time when put under pressure.

  • Current Sticking Points?
  • Assertiveness Overview?
  • Dealing with difficult situations exercise
  • DiSC Overview
  • Empathy exercise

  • Aggressive
  • Passive-Aggressive
  • Non-Assertive
  • Exercise

  • Sub-ordinates
  • Colleagues
  • Managers
  • Outside: Customers and Vendors

  • What is trust?
  • Why is trust important?
  • What might get in the way?

  • Goals from the session

The program is designed for a multi-faceted audience who are adept at the foundations of assertive communication, can already give constructive feedback and who wish to enhance their current skills.
Before attending this course, students must have:

Key Business Benefits

  • Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
  • Includes strategies to help participants accomplish greater finesse in relationships through communication
  • Allows you to build credibility
  • Allows time for practice and insight

Key Participants Benefit

  • Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
  • Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
  • Includes strategies to help participants accomplish greater finesse in relationships through communication
  • Allows time for practice and insight
Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to:
  • Revise Essential Communication foundation skills
  • Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication
  • Identify the elements that influence first impressions and establish trust and credibility with others to build positive relationships
  • Identify the types of ineffective manager/leaders and use different techniques to deal with them
  • Identify the guidelines for communicating with colleagues
  • Consider how communication changes when dealing with customers versus internal staff members and identify a constructive way to deal with vendors to rectify issues and keep them on side.

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