All of us experience conflict. We argue with our spouses, disagree with our friends, and
sometimes even quarrel with strangers at a football match. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit.
Through this workshop, you will begin to both demystify and better manage everyday disputes, in order to resolve problems without damaging relationships. You will improve your ability to constructively manage the conflicts in which you are involved, as well as helping to mediate disputes for others.
Conflict Resolution - Getting Along in the Workplace Free PDF Course Outline
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New Horizons’ OLLAnywhere is a revolutionary training delivery method that allows students to attend live instructor-led training from anywhere in Australia.
This Virtual Instructor Led Training (VILT) model allows students to experience the same award-winning training from expert instructors, access hands-on labs and use authorised vendor courseware, all from a remote location.
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