Effective Influencing and Persuasion Skills



All of us need to influence or persuade someone at some stage in life. In the workplace, influence and persuasion skills are everyday necessities; crucial to achieving business outcomes. Without good influencing techniques managers use force and coercion, team members can get into conflict and lower productivity and sales, and customer service staff can lose customers.

Through this workshop, you will begin to demystify the behaviours of great influencers. You will learn techniques to constructively influence and persuade others whilst keeping the relationship intact. You will also have the opportunity to practice with an experienced facilitator at hand to assist. Finally, you will leave with an action plan to help you continue to use these important skills.

  • Influencing, Persuading or Manipulating?

  • Pushing and Pulling
  • Values
  • Communicating with Confidence

  • Building Rapport
  • Matching and Mirroring
  • Pacing
  • Leading

  • Putting it on a Tripod!
  • Exercise.
  • CAP (Cumulative Action Plan)

  • It’s FAB!
  • Putting it Together
  • An Alternative

  • The Importance of Story
  • A good technique for storytelling
  • Storytelling Tim
  • Debrief

  • Embedding Positive or Negative Commands
  • Exercise: Rewriting positively
  • Other words to avoid

  • Empathy
  • Covering your “but”
  • How to say “No” and set limits

This course is intended for anyone for whom influencing and persuading others in the workplace is important, including:•Leaders•Managers•Salespeople•Negotiators•Team Members
Before attending this course, students must have:

Key Business Benefits

  • Boost productivity through time saving, ease of management and getting the ‘right’ messages across
  • Strengthen staff trust and engagement
  • Enhance capability of winning business
  • Create a better feeling and stronger organisation

Key Participants Benefit

  • Understand the difference between influence, persuasion and manipulation
  • Develop effective techniques for influence and persuasion
  • Practice these skills
  • Become more confident of your ability to influence and persuade
After completing this course, students will be able to:


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