Essential Skills for EAs and PAs

Join 1,658 students who already love this course!

(4.24 out of 5 )

2 Days $0

The role of the EA or PA is not always an easy one, especially if your boss/es are great at their technical expertise but not necessarily good at organising themselves or have a tendency to intimidate (perhaps unknown to them) with their interpersonal style.

On the other hand, a good EA or PA who is on top of their game, can make a world of difference to their direct superiors and end up with a very professional reputation, derive a good deal of satisfaction from their job and wield a lot of clout in the process.

The essential skills for EAs and PAs program will provide you with the foundations to achieve the most from your role as an EA or PA. It helps you to develop your skills and professionalism for a rewarding and successful career.

  • The Evolution of the Secretary
  • Your Work Role
  • What Australian Executive Assistants Do
  • The Future
  • A Professional Image
  • Your Attitude The Key to Success with People
  • Customer Service
  • Small Group Exercise
  • Professionalism & Communication Skills
  • Obtaining Information and Ascertaining Needs
  • Non-verbal Communication
  • Assertive Communication
  • Which is Which?
  • A Quick Quiz
  • Your Personal Beliefs and Rights
  • "I" Language
  • Use "I-statements" Rather Than "You-statements"
  • Positive Phrases
  • Co-operation Techniques
  • Where Does My Time Go?
  • Prioritising
  • The Time Management Matrix (Covey)
  • How to Work from a Clear Desk
  • Managing E-mail
  • Rules of Good E-mail Management
  • Netiquette DOs and DONTs of E-mail
  • Working Better as a Team
  • Tips for Handling Your Managers Diary Effectively
  • Meetings
  • What Is the Purpose of a Meeting?
  • Are There Alternatives to Meetings?
  • Solving Common Meeting Problems
  • Organising Meetings
  • Checklist for Effective Meetings
  • Sample Meeting Agenda
  • Allocating Tasks to Others
  • Giving Instructions
  • Getting Through the Barriers
  • Stress Management
  • Telephone Basics
  • Transferring Calls and Taking Messages
  • Goal Setting
  • Working with Your Manager
  • Checklist for Establishing Good Rapport with Your Manager
  • Secretaries
  • Personal Assistants
  • Executive Assistants


  • Presents a professional business image to customers both external and internal through greater diplomacy
  • Boosts productivity through accurate, clear and well-constructed communication and time management
  • Anticipates the manager’s needs and acts as both enabler or gate-keeper, as necessary through greater pro-activity and prioritisation


  • Increase work satisfaction by being proactive and assertive and getting more done
  • Streamline work to achieve better outcomes both individually and in support of the manager through better prioritisation and diary management
  • Increase understanding and rapport through communication and relationship building
  • Reduce stress by recognising and dealing effectively with difficult situations
  • Heighten your professional image through all of the above and some image adjustments
  • Happier and more satisfied in your work
  • More proactive and organised
  • A greater asset to your manager/s
  • An assertive and positive relationship builder
  • Less stressed
  • More confident in difficult situations
Fee Hosking

With over 30 years' experience as a trainer, Fee is one of our ...

Kasie Mowczan

Kasie is a highly passionate and self motivated professional with ...

Gina Davidovic
Gina is a Senior Instructor in the area of Project Delivery with over ...
Stan Thomas

Stan has been working in a professional training capacity for over ...


OLLAnywhere is a revolutionary way of utilising cutting-edge technology to allow students to attend live instructor-led training from anywhere in or outside of Australia.