Have your emails ever upset anyone? Have they caused friction, damaged a relationship? Have your emails been misunderstood? Has someone not read your email properly; or even ignored it? Does managing your inbox take too much time? If the answer is “yes” to most of these questions, you’ll value our 1 day workshop that helps you truly master e-communications.
This 1 day workshop focuses on three key elements:
- Examining the art of good communication so your message is understood
- Applying these skills to make the most of one-way messaging
- Learning when email is the right medium for the message
- Understanding your audience by quickly identifying communication preferences
- Using our guidelines to make your message appeal to all communication styles
- Adding persuasion and a personal touch to technology
- Using words alone to communicate good manners and maintain a professional image
- Learning protocol to add value to your reader’s Inbox and prevent legal and professional problems
- Choosing language that will persuade your readers and get the results you want
- Building relationships by being tactful and making the right choices when dealing with difficult or emotional emails
- Replying options and etiquette to prevent misunderstandings and save time by clarifying and questioning
- Applying structure to create professional messages to enhance your credibility
- Using our email template as a time-saving reference tool
- Opening and closing techniques to make your message more interactive and build rapport
- Formatting techniques for a clear and concise message that is easy to read and to the point
- Writing subject lines that sell your message, get results and create a memorable first impression
- Creating an email filing system to help eliminate email overload
- Processing shortcuts and using tools to manage your messages quickly and efficiently
- Applying time management strategies to increase productivity and improve quality of time spent on email
Stan Thomas
Stan has been working in a professional training capacity for over ...
OLLAnywhere is a revolutionary way of utilising cutting-edge technology to allow students to attend live instructor-led training from anywhere in or outside of Australia.