Mastering Email Communications™

Join 890 students who already love this course!

(4.26 out of 5 )

1 Day $0

Have your emails ever upset anyone? Have they caused friction, damaged a relationship? Have your emails been misunderstood? Has someone not read your email properly; or even ignored it? Does managing your inbox take too much time? If the answer is “yes” to most of these questions, you’ll value our 1 day workshop that helps you truly master e-communications.

This 1 day workshop focuses on three key elements:

  • Examining the art of good communication so your message is understood
  • Applying these skills to make the most of one-way messaging
  • Learning when email is the right medium for the message
  • Understanding your audience by quickly identifying communication preferences
  • Using our guidelines to make your message appeal to all communication styles
  • Adding persuasion and a personal touch to technology
  • Using words alone to communicate good manners and maintain a professional image
  • Learning protocol to add value to your reader’s Inbox and prevent legal and professional problems
  • Choosing language that will persuade your readers and get the results you want
  • Building relationships by being tactful and making the right choices when dealing with difficult or emotional emails
  • Replying options and etiquette to prevent misunderstandings and save time by clarifying and questioning
  • Applying structure to create professional messages to enhance your credibility
  • Using our email template as a time-saving reference tool
  • Opening and closing techniques to make your message more interactive and build rapport
  • Formatting techniques for a clear and concise message that is easy to read and to the point
  • Writing subject lines that sell your message, get results and create a memorable first impression
  • Creating an email filing system to help eliminate email overload
  • Processing shortcuts and using tools to manage your messages quickly and efficiently
  • Applying time management strategies to increase productivity and improve quality of time spent on email
Anyone who wants to use and manage email more effectively.
INSTRUCTORS
Stan Thomas

Stan has been working in a professional training capacity for over ...


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