CAPPS – Implementing Cisco Collaboration Applications

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(Course eligible for SATVs)

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This is a Professional-level self-study technical course in the curriculum for the CCNP Collaboration certification. It prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

  • Course introduction
  • Lesson 1-1: Designing and Deploying Cisco Unity Connection
  • Lesson 1-2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager (Continued)
  • Lesson 1-3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Hardware Lab 2: Configuring Cisco Unity Connection Users
  • Hardware Lab 2: Configuring Cisco Unity Connection Users (Continued)
  • Lesson 1-4: Configuring the Cisco Unity Connection System
  • Hardware Lab 3: Configuring Cisco Unity Connection System Settings
  • Hardware Lab 3: Configuring Cisco Unity Connection System Settings (Continued)
  • Lesson 1-5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Hardware Lab 4: Implementing Cisco Unity Connection Call Management
  • Hardware Lab 4: Implementing Cisco Unity Connection Call Management (Continued)
  • Lesson 1-6: Configuring Unified Messaging
  • Hardware Lab 5: Configuring Cisco Unified Messaging
  • Hardware Lab 5: Configuring Cisco Unified Messaging (Continued)
  • Lesson 1-7: Troubleshooting Cisco Unity Connection
  • Lesson 1-8: Deploying Voice Mail Redundancy in Branch Offices
  • Lesson 2-1: Designing and Deploying Cisco Unity Express
  • Lesson 2-2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express (Continued)
  • Lesson 2-3: Configuring Cisco Unity Express User Accounts and Features
  • Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users
  • Lesson 2-4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 2-5: Troubleshooting Cisco Unity Express
  • Lesson 3-1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 3-2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3-3: Integrating Cisco Unified Communications IM and Presence
  • Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager (Continued)
  • Lesson 3-4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber (Continued)
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber (Continued)
  • Lesson 3-5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 3-6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
  • Lesson 4-1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Hardware Lab 15: Provisioning with Cisco Prime Collaboration
  • Hardware Lab 15: Provisioning with Cisco Prime Collaboration (Continued)
  • Lesson 4-2: Describing Video Infrastructure
  • Lesson 4-3: Describing Cisco TMS
  • Hardware Lab 16: Deploying Cisco TMS and Video Applications

Network administrators and network engineers CCNP Collaboration candidates Systems engineers

Upon course completion, students will be able to do: 

  • Cisco Unity Connection
  • Cisco Unity Express
  • Cisco Unified IM and Presence Implementation
  • Video Provisioning and Integration in a Unified Communications Deployment
This course is available On-Demand. With On-Demand you get access to:
  • 365 days of unlimited access to interactive, Cisco authorized training
  • Hands-on practice labs delivered through Discovery Labs
  • Course content that is equivalent to classroom training
  • Graded assessments at the end of every section to provide students with vital feedback
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