CICD – Implementing Cisco Collaboration Devices

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(Course eligible for SATVs)

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In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service
  • This course prepares you for Cisco exam 210-060 CICD.

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

  • Discovery Lab 1: Verify System Information
  • Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery Lab 3: Verify Voicemail Integration
  • Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery Lab 9: Device Settings Configuration
  • Discovery Lab 10: Configure Cisco Extension Mobility
  • Discovery Lab 11: Configure Hunt Groups
  • Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Discovery Lab 14: Verify the Cisco Unity Connection Integration
  • Discovery Lab 15: Configure a User Template
  • Discovery Lab 16: Configure a User
  • Discovery Lab 17: Configure Cisco MediaSense for Video Greeting
  • Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting
  • Discovery Lab 19: Use Cisco Unified Reporting
  • Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery Lab 21: Generate User Reports
  • Discovery Lab 22: Generate and View a QoS Detail Report
  • Discovery Lab 23: Generate and View a Gateway Utilization Report
  • Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery Lab 25: Generate Cisco Unified Serviceability Reports
  • Lab 1: Remote Lab Access
  • Lab 2: Explore Administrator Interfaces
  • Lab 3: Explore End-User Interfaces
  • Lab 4: Enhanced – Explore Call Flows in Cisco Unified Communications Manager
  • Lab 5: Enhanced – Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 6: Implement End Users
  • Lab 7: Enhanced – Implement Endpoints
  • Lab 8: Enhanced – Enable Telephony Features
  • Lab 9: Enhanced – Enable Mobility Features
  • Lab 10: Enhanced – Implement End Users and Voice Mailboxes
  • Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 12: Provide End-User Support
  • Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 14: Monitor the System with Cisco Unified RTMT
  • Lab 15: Back Up Cisco Unified Communications Manager

 

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

 

 

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

 

 

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

 

This course is available On-Demand. With On-Demand you get access to:
  • 365 days of unlimited access to interactive, Cisco authorized training
  • Hands-on practice labs delivered through Discovery Labs
  • Course content that is equivalent to classroom training
  • Graded assessments at the end of every section to provide students with vital feedback
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