The course is suitable for individuals who require an in-depth understanding of Operational Support & Analysis processes and how this may be used to enhance the quality of IT service provision within an organisation.
Before attending this course, students must have attended and achieved the ITIL® Foundation and Exam
Proof will need to be provided before attending the course.
We recommend that course participants are familiar with the 5 ITIL® Core Publications prior to attending the course. In particular, the process chapters from the Service Operation Book and some familiarity with the Continual Service Improvement Book would be an advantage. We estimate approximately 10 hours of personal study will be required.
The ITIL® Books are not included with this course.