VMware vSphere: Troubleshooting Workshop

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(Course eligible for SATVs)

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This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6 environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere®Web Client, VMware vRealise™ Log lnsight™, and other tools to analyse and solve problems.

This workshop is based on VMware ESXi™ 6 and VMware vCenter Server™ 6.

  • Understand the course objectives
  • Understand the scope and topics covered by the course
  • Become familiar with online technical resources
  • Become familiar with the VMware education system and certification tracks

  • Identify the effects of a system problem
  • Define the troubleshooting scope
  • Use a structured approach
  • Understand the troubleshooting principles
  • Follow a logical troubleshooting procedure
  • Troubleshooting examples

  • Use command-line tools to identify and troubleshoot problems
  • Use VMware vSphere® Management Assistant
  • Find and interpret important log files
  • Export relevant log files for technical support
  • Use vRealize Log Insight for log aggregation and problem analysis
  • Use vRealize Log Insight for efficient log search

  • Identify the symptoms of network-related problems
  • Analyze and resolve standard and distributed switch issues
  • Analyze virtual machine connectivity issues and restore them
  • Examine common management network connectivity issues and restore configurations
  • Identify and prevent potential problems

  • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, and VMware Virtual SAN™) connectivity problems
  • Analyze hardware malfunction and software misconfiguration scenarios
  • Identify multipathing-related issues, including PDL and APD
  • Analyze possible causes, recover from the faulty conditions, and restore storage visibility

  • Identify and recover from issues related to vSphere HA
  • Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
  • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
  • Examine vSphere cluster failure scenarios and possible solutions

  • Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6
  • Identify and resolve authentication issues
  • Troubleshoot VMware Certificate Authority and certificate store issues
  • Analyze and fix vCenter Server services issues
  • Examine ESXi host and vCenter Server failure scenarios and resolve the issues

  • Analyze and resolve common virtual machine snapshot issues
  • Identify possible causes and resolve virtual machine power-on issues
  • Troubleshoot virtual machine connection state issues
  • Resolve problems seen during VMware Tools™ installations
  • Examine failure scenarios and provide solutions

• System administrators• System integrators

• VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)• VMware vSphere: Fast Track [V6]• VMware vSphere: Optimize and Scale [V6]• Equivalent knowledge and administration experience with ESXi and vCenter ServerExperience in working with a command-line interface is highly recommended.

After completing this course, students will be able to:

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