VMware vSphere: Troubleshooting Workshop [v6.7]

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(Course eligible for SATVs)

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This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

Product Alignment
•  ESXi 6.7
•  vCenter Server 6.7

•  Introductions and course logistics
•  Course objectives

•  Identify the effects of a system problem
•  Define the scope of troubleshooting
•  Use a structured approach
•  Discuss the principles of troubleshooting
•  Follow a logical troubleshooting procedure
•  Examine examples of troubleshooting

•  Use command-line tools to identify and troubleshoot problems
•  Use vSphere CLI
•  Find and interpret important log files
•  Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

•  Identify the symptoms of network-related problems
•  Analyze and resolve standard switch and distributed switch problems
•  Analyze virtual machine connectivity problems and fix them
•  Examine common management network connectivity problems and restore configurations
•  Identify and prevent potential problem

•  Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
•  Analyze storage-related logs
•  Analyze hardware malfunction and software misconfiguration scenarios
•  Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
•  Analyze possible causes, recover from faulty conditions, and restore storage visibility

•  Identify and recover from problems related to vSphere HA
•  Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
•  Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
•  Examine vSphere cluster failure scenarios and possible solutions

•  Analyse and resolve common virtual machine snapshot problems
•  Identify possible causes and resolve virtual machine power-on problems
•  Troubleshoot virtual machine connection state problems
•  Resolve problems seen during VMware Tools™ installations
•  Examine failure scenarios and provide solutions

•  Describe the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
•  Identify and resolve authentication problems
•  Troubleshoot VMware Certificate Authority and certificate problems
•  Analyze and fix problems with vCenter Server services
•  Analyze and fix vCenter Server database problems
•  Identify VMware vCenter Server® High Availability problems
•  Examine ESXi host and vCenter Server failure scenarios and resolve the problems

  • System Administrators
  • System integrators

This course requires completion of one of the following prerequisites:

  • VMware Certified Professional 6.5 - Data Center Virtualisation (VCP6.5-DCV)
  • VMware vSphere: Fast Track [V6.5]
  • VMware vSphere: Install, Configure, Manage [V6.7]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server
  • Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimise and Scale [V6.7]

By the end of the course, you should be able to meet the following objectives:
•  Use vSphere Client, the command-line interface, and logs to diagnose and resolve problems in the
   vSphere environment
•  Introduce troubleshooting principles and procedures
•  Use VMware vSphere® Command-Line Interface to diagnose and resolve problems in the vSphere
   environment
•  Troubleshoot networking problems and recover from these problems
•  Analyse storage failure scenarios and resolve the problems
•  Troubleshoot vSphere cluster failure scenarios and analyse possible causes
•  Diagnose common VMware vSphere® High Availability problems and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®), and improve
   resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot VMware vCenter Server® problems
•  Identify VMware ESXi™ host problems, analyse failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation problems, snapshot problems, and connection
   problems

Certifications
This course prepares you for the following certification:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)

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