4 Hours $0
Question? “I don’t have time to ask questions we have a job to do. Questions will only open up the staff member to talk and waste time when they should be working.” Listen? “Of course I can listen I was born with two ears but we’re not paid to talk, there’s work to do.” Insight? “What? I’m not a counsellor; I’m a manager.”
In this 4-hour workshop, examine the four core elements of Emotional Intelligence (EI) and drill down into five essential skills in the outward facing components of EI. Many managers who have advanced because of their technical prowess, often lack some of the core components of emotional and interpersonal skills necessary to lead their teams/departments effectively, yet often cannot afford to develop themselves due to the need to hold things together.
As part of the program, prior to the workshop, course attendees will complete an on-line 180° behavioural assessment. This is a 22 question survey filled out by the attendee and anonymously by up to five of their staff members. The results will be fed back in the workshop and provide the participant with insight as to the way that they see their own communication skills versus the way their subordinate staff members see them.
This workshop is a part of New Horizons' DEEP DIVE series, that applies a 4-hour course format, assisting business professionals to save time, stay up to date with the skills that matter, and dive down into specific information that is important. Click here to learn more about DEEP DIVE.
- What are Communication Skills?
- Five Fundamentals
- Notes on listening exercise
- Paraphrasing/Sharing a Meaning
- Notes on paraphrasing
- Finessing Questions
- Articulate the four areas of Emotional Intelligence
- Plot your feedback score from the assessment tool
- Demonstrate active listening
- Use paraphrasing to build rapport
- Diplomatically gain control of a conversation
- Employ questions and directives to deepen relationships and understanding
- Use questions for specific objectives
- Bring Others to Insight
Stan Thomas
Stan has been working in a professional training capacity for over ...
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